Choose your sector

Local authorities: training for council teams who face upset, aggressive or threatening behaviour, from housing and enforcement officers to customer services and social care.

Schools, SEND and alternative provision: practical, lawful training for staff supporting children and young people, including those with additional needs.

Care homes and healthcare: skills for care and health staff to prevent conflict, respond safely and protect the dignity of the people they support.

Retail and security: de-escalation and personal safety for shop floors, entrances and patrol routes, for staff, door supervisors and security officers.

Lone workers: personal safety for home visitors, community and field staff, and anyone who works alone, plus the managers responsible for them.

How we work

Every course is delivered by experienced practitioners and built around the work your staff really do. We focus on prevention first, on lawful and proportionate responses, and on the safety and dignity of everyone involved.

Frequently asked questions

Which sector page should we choose? Pick the one closest to where your staff work. If you span several, request a quote and we will recommend the right mix of courses.

How do we get a quote? Use the Get a quote button, or call 0330 043 3049.

Do delegates receive a certificate? Yes, a Certificate of Completion for each delegate who completes a course.

Not sure where to start? Get a quote, or find out more about the courses. Or call us on 0330 043 3049.