De-escalation and personal safety training for retail and security staff
Shop floors, entrances and patrol routes put your staff in front of upset, aggressive and intoxicated people. Our courses give retail and security teams practical, lawful skills to prevent conflict, respond safely and protect staff, customers and the public.
Who it is for
Shop assistants, store and duty managers, loss prevention teams, door supervisors, security officers, control room and reception staff, and leaders in retail, hospitality, venues and facilities security.
Courses for retail and security teams
Conflict Prevention and Management: spot early warning signs, communicate calmly and defuse tension before it escalates.
Positive Handling: lawful, proportionate and dignity-focused approaches for when staff must act to keep people safe.
Suicide and Self-Harm Awareness: recognise risk, talk about it openly and respond with confidence and care.
Student and Lone Worker Safety: dynamic risk assessment and practical strategies for staff working alone, on patrol or out of hours.
How we work
Every course is delivered by experienced practitioners and built around your site. We focus on prevention first, on lawful and proportionate responses, and on the safety and dignity of everyone involved.
Frequently asked questions
Can you tailor the training to our site? Yes. Tell us about your stores, venues or sites and the incidents your staff face when you request a quote and we will recommend the right courses.
How do we get a quote? Use the Get a quote button, or call 0330 043 3049.
Do delegates receive a certificate? Yes, a Certificate of Completion for each delegate who completes a course.
Ready to protect your staff and customers? Get a quote, or find out more about the courses. Or call us on 0330 043 3049.